FAQ
Frequently Asked Questions
Yes. To ensure safe, accurate, and personalized results, all color orders begin with a virtual consultation with a licensed colorist. Your stylist will review your hair history, create your custom formula, and place your order for you.
Your kit includes your personalized color formula, developer (if needed), any additional products recommended by your stylist, application tools (if selected), and step-by-step instructions sent directly to your email.
Absolutely! You can book a Pro-Guided color Help Appointment. During this optional 30-minute session, a stylist will walk you through the mixing, application, toning, and processing in real time.
Start with the Initial Color Consultation. Your stylist will assess your needs, walk you through your options, and guide you to the right formula or service for your hair goals.
Due to the nature of professional-grade products and custom formulas, all sales are final for all color related products, and hair care products. This ensures the quality, safety, and integrity of every product we ship. If you have questions about your order, our support team is happy to help.